Last Updated August 02, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase dates. All returned items must be in new and unused condition, with all original tags and labels attached.

If for any reason you wish to return a purchased item, return the item to us with the Returns Form completed, as well as any other relevant details you can include about the return.

The original invoice must always be included to confirm that the return is within this the allotted timeframe.

All goods are your responsibility until they reach our warehouse.

We will examine your claim, and determine if it is due to: Natural Wear and Tear, Improper Use, Third-Party Interference, Natural Disasters, or damage unrelated to production or quality, in which case we will not replace or fix. 

If applicable, we will offer to fix it or we will replace it with a new product if it is in stock.

Fixing the product will always be the first option reviewed and we will inform you of our decision.

RETURN PROCESS

Returned products are the sender’s responsibility until it reaches our warehouse. We will process returns shortly after receiving the package and notify you of further procedure via email. All returned products are examined and controlled by VINCER.

To return an item, complete the Return Policy Form

To return an item, place the item securely in its original packaging and include proof of purchase, and mail your return to the following address:

Vincer Pvt Ltd.
Attn: Returns

Plot No 119, D Block, Punjab University Town Phase II,
Raiwind Road, Lahore, Pakistan.

Please note you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Please note that we do not accept packages sent by COD (Cash on Delivery).

REFUNDS

After receiving your return and inspection the condition of your item, we will process your return or exchange. In the case of discounted/sale items: once your returned item has successfully been approved and received by VINCER, the purchase price will be issued to you as store credit.

Import taxes, customs, duties, shipping costs will not be refunded, even if its a partial return.

Please allow at least sixty (60) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Import taxes, customs, duties, shipping costs will not be refunded, even if it’s a partial return.

Please allow at least sixty (60) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

We will not accept the returned product if the sender does not pay for shipping costs. Please note that if purchased products are returned to VINCER with complaints, it must also be accompanied with the original invoice. 

For defective or damaged products, please contact us at the contact details below to arrange a refund or an exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at :
+92-3009443341
support@vincer.pk